Since the outbreak of the Coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. Here, you’ll find up-to-date answers to the most asked questions.

Until at least 31 August 2020, you’re required to wear a face mask from the first boarding call until you have gone through the arrival gate at your destination to prevent the further spread of the virus. Without face covering, we cannot allow you to board. We strongly advise you to wear a mask at the rest of the airport as well.

Passengers up to 10 years old and passengers who can’t wear face masks because of medical reasons are exempted from this requirement.

At some destinations, wearing masks is required in public areas, including the airport. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask at check-in, during security checks, at the gate, and in areas where it’s not possible to stay 1.5 metres away from other passengers. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport.

Requirements

You can buy a face mask, or make your own. It should fit snugly against the side of your face and cover the nose, mouth and chin and should consist of at least 2 layers of tightly woven fabric, such as cotton or linen.

If the face mask gets wet or dirty, you need to change to a new one. You must wear a new face mask every 4 hours. Make sure to bring enough masks with you to last the entire journey.

Wearing a face mask

When putting on your mask, make sure to cover your nose, mouth and chin.

Use the loops or ties to remove your mask again and do not touch the mask itself. Wash your hands with water and soap or use disinfectant hand gel immediately. Make sure to also do this before eating, drinking and after making use of the toilet.

Eating and drinking

You can temporarily remove your mask while eating or drinking. Keep this period as short as possible. When removing the face coverage, make sure to follow the above-mentioned instructions. Store it in a clean space (e.g. in the original packaging or in a clean plastic bag). You’re not allowed to slide your mask under your chin or put it on your head.