Microsoft Customer Story-Heathrow prepares rather than reacts ...
Latest news

Airline relocations – China Southern Airlines, will be temporarily relocating from Terminal 2 to Terminal 5 from 5th August 2020. Qatar Airways & Japan Airlines have been temporarily relocated and now fly from Terminal 5. Please check Which Terminal for the latest updates.

Face coverings – All passengers aged 11 and older are required to wear face coverings at all time within our terminal buildings. Please scroll down to read our FAQs for further information.

Temperature screening trials – Heathrow is now trialling temperature screening in Terminal 2 Arrivals and Terminal 2 and Terminal 5 check-in. Please scroll down to the “Temperature screening trials” section for comprehensive FAQs.

Check-in times – There is no requirement to arrive at Heathrow early, please stick to the normal guidelines for when to turn up at the airport, which is 2 hours for European flights and 3 hours for long haul flights. These guidelines can be found at  https://www.heathrow.com/departures/checking-in.

Self-isolation – Air Corridors with certain countries mean you are no longer obliged to self-isolate when you arrive in the UK. To find out which countries are included check the Government website. Otherwise you will  need to self-isolate for 14 days – to speed up the process you can pre-register your details with the Government.

At Heathrow, our number one priority is always the safety and wellbeing of our passengers and colleagues.

We continue to work closely with government experts, health professionals and airlines to safely handle flights, many of which are helping with the repatriation of British citizens and cargo operations carrying vital supplies for frontline teams battling against this pandemic. This is a fast-moving situation and we continue to follow the advice of the UK Government on measures and restrictions required.

We want to thank our colleagues for their support and being there every day to keep our passengers safe and continuing their journeys.