Committed to health and well-being
At the beginning of 2020, after the launch of our new corporate identity and a reinforced business strategy, we were making steady progress to better transmit not only what we are today but also where we want to go. The arrival of the COVID19 pandemic has forced us to slow down and adjust our priorities, but in no way has it made us doubt the strategy. On the contrary, we are even more convinced of it.
This situation has highlighted the strength of our across the board commitment to the creation of economic, environmental and social value in the short and long term, contributing spanto the Sustainable Development Goals. We are convinced that companies can actively participate in this global effort and that a dynamic link must be created between nature, health and business.
We want to take care of people, look after their health and peace of mind
that is why we have reviewed our health and safety protocols throughout the company without forgetting the wonderful settings in which we work, those pieces of paradise whose beauty and richness we want to share with those who visit us, because they are also our home and an essential part of the legacy that we will be passing on to future generations.
These measures involve adapting some of our standards to new health and hygiene needs.
We are working tirelessly toward a new sunrise. To ensure the maximum health and well-being of all our stakeholders through the design, implementation and certification of health and safety measures throughout the travel cycle.
And all this is only possible thanks to our entire team, who make up the great family that we are, whom I take this opportunity to thank for all their effort, dedication and enthusiasm in offering our customers the best experiences.
We are very excited to start sharing great moments and experiences with all of you once again.
Encarna Piñero
Grupo Piñero CEO
A Responsible Management Model
Our responsible management model commits us to the main international reference frameworks promoted by the United Nations as they are an essential engine for sustainable development and human prosperity.
We believe that in order for companies to be able to participate in an active and committed way, they have to focus on people and the environment. It is necessary to create a link between nature, health and business.
For us, the Sustainable Development Goals of the United Nations, contained in its 2030 Agenda, have become a guide, a veritable roadmap for identifying and achieving our strategic goals.
Health and Wellbeing
Health and well-being are now more important than ever. Therefore, ensuring people’s health (employees, customers, suppliers and local community) and the health of the environment of the destinations where we operate are two basic pillars on which we have been working throughout these years and on which we will continue to focus in the medium and long term.
In the Health & Safety area we have counted on the collaboration of HS Consulting to reinforce the standards of the company to the new post Covid-19 hygienic/sanitary needs that comply with the regulations of each of the countries where we operate, the recommendations of the WHO and the protocols of the World Travel and Tourism Council (WTTC) and the Institute for Spanish Tourist Quality (ICTE), and to continue contributing to the Sustainable Development Goals (SDG).
Committed to Responsible and Sustainable Tourism
At Bahia Principe Hotels & Resorts we already have been granted prestigious international seals in the area of sustainability: Travelife Gold Certification and Earth Check which demonstrate our commitment to responsible and sustainable tourism; and Health & Safety certificates issued by HS Consulting, an international consulting firm specializing in the tourism industry.
Evolution of health and safety measures in relation to Covid-19
To ensure a healthy life and promote well-being for everyone of all ages, we have developed a strategy based on two pillars.
PEOPLE’S HEALTH
Improving the physical, mental and social well-being of all our stakeholders.
HEALTHY ENVIRONMENT
Protecting and preserving the planet, planning and managing territories in a sustainable fashion.
MEASURES TO IMPROVE THE CUSTOMER EXPERIENCE
10 MEASURES TO IMPROVE THE EMPLOYEE EXPERIENCE
MEASURES TO CONTRIBUTE TO SUSTAINABLE DEVELOPMENT
Action Protocols
We have evolved our safety and hygiene protocols with an integral vision and faithful to our strategy, taking a series of measures that guarantee health and well-being based on 4 principles of action.
Their primary objective is to provide value in every interaction with customers, suppliers and between employees.
1.- Ensuring healthy and sustainable settings
2.- Ensuring people’s health
3.- Guaranteeing safe and responsible services with careful and personalized attention
4.- Fostering a digitalized and adapted experience
1- Ensuring Healthy and Sustainable Settings
We will protect and preserve our settings so that they can be healthy, sustainable places.
SOCIAL DISTANCING
HYGIENIC/SANITARY
MEASURES
LOCAL SUPPLIERS
AND PRODUCTS
WITH BIODIVERSITY
SUSTAINABLE MOBILITY
RESOURCE MANAGEMENT
2-Ensuring People’s Health
We are working to improve the physical, mental and social well-being of all our stakeholders.
TRAINING
COMMUNICATION
PROTECTIVE EQUIPMENT
ACCESS CONTROL
DETECTION
MEDICAL CARE
LOCAL COMMUNITY
3- Guaranteeing Safe and Responsible Services with Careful and Personalized Attention
We have reviewed processes and raised standards to ensure safe and responsible services with maximum customization.
PERSONALIZED CARE
ASSURANCEMÁS INFO
ADAPTED SERVICESMORE INFO
4-Fostering a Digitalized and Adapted Experience
We will be fostering a 360° digital experience to streamline processes and ensure agile, personalized interaction.
REAL-TIME INFORMATION
360° DIGITAL CUSTOMERMORE INFO
Guaranteed Compliance
To guarantee adequate implementation and compliance with these measures, which are broken down at the operational level into different department-specific protocols, we have established the following mechanisms.
CORPORATE COMMITTEE
MONITORING COMMITTEE
RESIZING OF TEAMS
DIALOG