We are committed to going the extra mile for you today – and – always. When you’re ready to travel again or have other transportation needs, please know that our focus remains on getting you where you need to go safely and confidently. Here are a few things we’ve been working on to continue building your trust and confidence.
Your Safety is Our Priority
To help protect you – and help ensure the health and safety of everyone – we will start requiring customers and employees at our locations to wear masks effective July 27.
According to the CDC, masks help prevent the spread of Covid-19. Therefore, we ask you wear yours across all Hertz touchpoints. Young children (aged 3 or below) and anyone with a health condition that prevents them from wearing a mask are exempt.
This is one more step we’re taking to ensure your Hertz rental is the safest way to travel. All our cars go through a thorough cleaning and sanitization process before being sealed, so you can rent confidently knowing no one else has entered your disinfected vehicle before you. Hertz Gold Plus Rewards® members can also skip the counter altogether and go straight to their cars.*
*Available at select airport locations
Introducing Hertz Gold Standard Clean
In addition to following social distancing best practices at our locations, we are raising the bar on our high standards for safety and cleanliness. We are proud to introduce Hertz Gold Standard Clean, an enhanced vehicle disinfectant and sanitization process designed to give you total confidence when you rent a car.
Every vehicle will be sealed and certified ‘Hertz Gold Standard Clean’ after undergoing a 15-point cleaning and sanitization process that follows U.S. Centers for Disease Control and Prevention (CDC) guidelines.
We are rolling out Hertz Gold Standard Clean now in the U.S. and planning to launch in other countries. Learn more about Hertz Gold Standard Clean, here.
Flexibility and Convenience
We know that flexibility and convenience are more important than ever. That is why we’ve offered vehicle delivery and pick up at almost 3,000 U.S. Hertz neighborhood locations and made the following changes and enhancements in several countries and regions:
- Waived fees for young drivers
- Introduced low one-way rental rates
Caring for Our Communities
Now more than ever, our communities need us and we want to help. Here are a few ways we are proudly serving our communities during this time:
- Helping Healthcare Workers by providing complimentary vehicles in several cities around the world, including $2 million worth of free month-long vehicle rentals to 2,000+ New York City healthcare workers.
- Supporting Small Businesses through the American Express Stand for Small coalition to offer exclusive benefits to small business owners.
- Teaming up with Team Rubicon, a veteran-led disaster response organization, by providing vehicles to deliver food and healthcare supplies to people in need.
- Hosting Blood Drives with OneBlood at select Hertz locations in May.
When you begin making travel plans, please know that everyone at Hertz remains relentlessly focused on ensuring your care and safety. We look forward to getting you on the road again soon.
COVID-19 Location Closures
The safety and well-being of our employees and customers remains our top priority. To better align our operations to the current travel demand and adhere to government mandates, we have temporarily closed or consolidated some of our locations. For a full list of our closed locations, click here. We apologize for any inconvenience.