Face masks
The use of face masks is mandatory throughout your journey.
Before your flight
Travel confidently knowing that we have rigorous sanitary measures for our associates and throughout our facilities.
- Sanitization and disinfection of all our installations and equipment
- Medical examinations for airport crews and staff
- All our associates use protective equipment (face masks and gloves)
- Protocol alignment with providers and authorities
At the airports
For everyone’s safety, we have strict protocols that adhere to the regulations set by the authorities in all the airports we operate in
- Allow extra space during check-in, during your flight, and when arriving at your destination
- We only use alternating counters to leave extra space
- Hand sanitizer is available in all our open counters and in the waiting areas
- We scan the temperature of all the customers
- We conduct health interviews with all our passengers
- We take the temperature of all our passengers
- We announce our preventive measures at the airport regularly
- There is no contact while scanning your boarding pass
On board
We are committed to your onboard safety with our new health and safety protocols.
- We completely disinfect the entire cabin using a rigorous sanitization process
- The use of face masks is mandatory throughout your flight.
- We implemented a new boarding process (from back to front) with a single boarding like
- We offer hand sanitizer when boarding and individual hand sanitizer packets are available to all our passengers on international flights
- We provide all our team members with protective equipment
- All food and beverages are individually packaged and sealed.
- All of our aircraft have HEPA filters, guaranteed to eliminate 99.99% of microparticles like viruses and bacteria.
- We announce our preventive measures on board.