Palladium

What to expect from Palladium Hotels & Resorts in 2018 ...

Vacations post COVID-19 with Palladium Hotel Group

We all find ourselves in unprecedented circumstances. One thing we have learned during our 50-year history is that our company would not be what it is today without people. They have always been our highest priority and, as such, we have always ensured that it is their safety and wellbeing that has been paramount to our success

For that reason, especially during these times, it is more essential than ever that we take care of our customers and partners. We will now share with you details of all our planned measures taking place to ensure the utmost safety within our hotels and, in turn, offer our Guests a worry-free vacation.

Travelling after quarantine

With summer on its way, travel is surely on the minds of many. However, after the recent COVID-19 outbreak, as the world is slowly released from lockdown, most travelers are full of doubts: What will travelling be like after quarantine? What hygiene measures will hotels carry out? And what health regulations will be put into place to maintain a COVID free environment?

On behalf of Palladium Hotel Group, our goal is to offer the highest degree of hygiene while following all health regulations in order to maintain all our hotels with all the hygiene measures, so that our guests can enjoy the best possible experience while travelling after quarantine in their post Covid-19 vacations.

COVID-19 health recommendations for your holidays

On behalf of Palladium Hotel Group, we want to inform you that we are implementing the instructions and recommendations of the World Health Organization (WHO) and the expert authorities of the six countries in which we operate.

Our objective is to go above and beyond and, in addition to ensuring strict compliance with these indications, we are raising our standards in terms of safety, quality, health, and hygiene, by incorporating these new standards and protocols. These implementations will ensure that we maintain excellence in the product and service that characterizes us and that our 48 hotels, both in America and in Europe, are safe environments where guests are as protected and cared for as if they were at home.

Cleanliness

  • We are reinforcing the cleaning and disinfection work of every one of the hotel spaces; such as bedrooms, communal areas, meeting and event spaces, and staff work areas; as well as our transport vehicles, the objects of common use and those items that arrive from outside, such as luggage.
  • We will have hands sanitizer dispensers throughout all the different areas of the hotel, and within the rooms themselves, so that the Guests can make use of them individually.
  • Temperature checks with infrared thermometers will be carried out on Employees, suppliers, and Guests, especially in the entrance areas and closed spaces such as the restaurants, gymnasium, spa, children’s area, etc.
  • The use of masks, gloves, and disposable paper items will be mandatory for staff from different departments and will also be available in the rooms.
  • We will prioritize the use of single-use products to minimize contact and establish protection systems at receptions and counters.
  • We will expand the medical services to preserve the health of our Guests and our Employees.

Social Distancing

We will ensure that a safe social distance of both guests and partners within the entire hotel complex is respected and maintained. This distance will be of at least 2 m (6.5 ft.) between family units and it will be recommended a maximum density of one person for each 2.5 m2 (26.9 sq. ft.). This distance will be monitored especially in the areas where there may be a greater concentration of people, such as restaurants, front desk area, swimming pools, or beach areas. The distance between hammocks, restaurant chairs, and tables will be increased, and marks will be placed indicating the distance to be kept. We will encourage the use of reservations for different services. This will be valid for restaurants as well as for the gym, children’s areas, and water area, among others.

In our quest to innovate and equip our hotels with the best technology, we will implement an ‘ozone and mist disinfection system’ that allows us to purify the air. We will encourage the use of technology so that customers can check-in and check-out online. We will promote the use of digital information via our applications such as the hotel information, web portal, and television, in such a way that we will eventually eliminate all unessential in-room stationery, printed menus and brochures. Through these channels, Guests will be able to make reservations for access to the restaurant and bar menus, and receive updated information on all the available services, of hygiene and cleaning protocols being followed. The application will also allow Guests to make queries in real-time through a chat feature. Additionally, we are studying the possibility of incorporating allergen-free purified rooms to improve the rest and wellbeing of our Guests.