If your booking has been impacted by this announcement, we are sorry for any disappointment this may cause you.  

We’ll be crediting your guest account with a 125% Future Cruise Credit (FCC) of the cruise fare on fully paid booking or 125% on monies paid to date on partially paid booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. You have up until December 31, 2021 to make your booking.  

What are my options?

• You can use your FCC on a new booking for any voyages on sale now, or on new voyages that we introduce in the future.
• If you’ve already made a future booking, you may wish to use your FCC for a second stateroom to bring friends or family with you.
• You can also use your FCC to upgrade your stateroom or fare type on an existing booking.
    

For more information on how to use your FCC click here.

Please note, to use your FCC to amend an existing booking you will need to contact your Travel Advisor or call (800) 728-6273 if you booked directly with us. 

We would like to apologize in advance that our automated system will, over the next few weeks, issue an invoice that will reference cancelation fees. Please disregard this and be assured that you will not incur any fees as a result of this cancelation. 

If your sailing has been canceled by Cunard due to this announcement, and you did not previously cancel your sailing ahead of this announcement and would prefer a 100% cash refund in lieu of the FCC, please fill out this form. You will need your six-character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note that, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. We kindly ask that you bear with us and refrain from emailing or calling our Customer Service department at this time so we can prioritize helping guests with the most urgent needs.Your questions answered

Do continue to keep in touch via our social media channels and here on our website where we’ll share the latest news and updates from our fleet.  As and when life returns to normal, we look forward to welcoming you back on board your next voyage. In the meantime, please take care and stay well.

Sailing with confidence.

The future may be uncertain, but at Cunard we are doing everything we can to plan ahead. Read on to find out how Cunard is working on adapting for a new season, to fulfill our guest’s vacation dreams, with safety as our constant priority.

We are working directly with the highest level of authority to ensure we adopt best practices in the management of Covid-19.

The health and wellbeing of you, our guests, and our crew, partners and the communities we serve is of utmost importance. We are working directly with the relevant public health agencies at the highest level, as well as EU Healthy GateWays and CLIA, the governing body for the cruise industry. 

Through Carnival Corporation, the world’s largest cruise company, we are leading the conversation on Covid-19 and the ‘new normal’.

In partnership with the World Travel & Tourism Council (WTTC), the WTTC /Carnival Corporation Global Science Summit on Covid-19 will take place on July 28. This virtual scientific summit, which is open to the public, will share the latest scientific knowledge and evidence-based best practices related to prevention, detection, treatment and mitigation of Covid-19.

The joint summit will see global tourism leaders, WTTC Members, government agencies, destination partners, trade and private businesses share the very latest science and medical evidence that can be used to inform practical, adaptable and science-based solutions for mitigating and living with Covid-19.

We will ensure that every aspect of a vacation with Cunard is reviewed.

We have for years had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitizing stations and rigorous cleaning and disinfecting procedures. We also have for years gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment.

As today’s advice evolves, whilst it’s too early to confirm what the exact implications for our ships’ operations and guest experience will be when we resume sailing, we will be reviewing every aspect of a vacation with Cunard. This will include looking at enhanced cleaning protocols, as well as measures such as screening guests before they board; implementing social distancing at levels right for the time we return, and working out how this will impact crew, guests, suppliers – and those at the ports we visit.