Air Canada Vacations

OUR COMMITMENT TO SAFER TRAVEL

Rest and relaxation should be your only focus while on vacation. That’s why, to make your safety our only priority, we’re introducing new health and safety standards. The following preventive measures ensure that you stay safe while on your way to your hotel or resort in Mexico, the Caribbean, South and Central America.

To find out the safety measures implemented before and during your flight with Air Canada, read about their Air Canada CleanCare+ program and their Service offering changes.

WELCOME AT THE AIRPORT

Right when you arrive at your destination, we want to offer a warm welcome that puts your safety first. This includes mandatory face coverings for the on-site representatives greeting you and the application of social distancing measures.

1	Your Air Canada Vacations representative greets you, wearing a face covering with other optional PPE (Personal Protective Equipment) items available such as gloves.
2	Our representative verifies your booking information to confirm your identity, destination, and which transfer you should board.
3	For your safety, you are assigned a boarding group in order to stagger the boarding process and respect social distancing measures.

PRE-BOARDING

Before each transfer and after each overnight, the vehicle and all its high-touch areas are cleaned and sanitized with alcohol-based disinfectant products. Mandatory face coverings for all employees and travellers provide protection and safety for all.

1	For your safety, all travellers are required to wear face coverings before boarding the vehicle.
2	For the safety of everyone, travellers are also required to handle their own luggage. If you need assistance, all our representatives will be wearing face coverings and other PPE items (gloves) in order to help you.
3	Complimentary hand sanitizer will be available before boarding and travellers will be required to sanitize their hands before entering the vehicle.

ON BOARD

Aboard the vehicle, we’re blocking seats between passengers to make sure social distancing is maintained throughout the journey to the hotel or resort.

1	The vehicle’s windows are thoroughly sanitized with an alcohol-based disinfectant to let you admire the landscape.
2	For improved safety, transfer vehicles will only travel at half-capacity to allow for empty seats between passengers, except those travelling together.
3	All seats, including armrests, seat belts and seat belt buckles on the vehicle are sanitized with an alcohol-based disinfectant so you can relax on your journey.
4	The overhead storage compartments are also sanitized to make sure your bags stay clean.
5	Before departure, our representative will share important information regarding your upcoming stay, giving travellers the option to skip the briefing usually given at their hotel or resort.
6	The drivers of each transfer vehicle are required to wear PPE items, including face coverings and gloves.

ARRIVAL AT THE HOTEL OR RESORT

Once you have arrived at your destination, our representatives will continue to prioritize your safety by wearing face coverings and other PPE items when handling your luggage.

1	Wearing face coverings and gloves, our representative will handle all luggage and place them somewhere secure in front of the hotel or resort, where travellers can safely pick them up while maintaining a safe social distance.
2	If travellers require assistance during their stay, they will be able to contact our representatives by phone or mobile messaging apps. Contact information will be provided during the on-board briefing.

LEARN MORE ABOUT OUR COMMITMENT TO SAFER TRAVEL

May 22, 2020

To make your safety our only priority, we’re introducing new health and safety standards. Our preventive measures ensure that you stay safe while on your way to your hotel or resort in Mexico, the Caribbean, South and Central America. Visit our Health & Safety page for full details.

COVID-19 UPDATES: CANCELLATION OF BOOKINGS

July 14, 2020

As previously announced, Air Canada has reduced its scheduled capacity. Air Canada continues to serve a number of international and U.S. transborder destinations from select Canadian cities. Please visit the dedicated COVID-19 page on aircanada.com for the most up-to-date operating schedule.

Departures scheduled between July 1 to August 31, 2020, inclusively

If Air Canada is no longer offering service to your destination, your booking will be automatically cancelled and you will be notified of the cancellation by email.
If Air Canada is offering service to your destination but flights on the day of the week you are scheduled to depart are cancelled, your booking will be automatically cancelled and you will be notified of the cancellation by email.
If Air Canada is still flying to your destination on the day of the week you selected between July 1 and August 31, 2020; your vacation is still scheduled to depart. Given the current situation, we have put in place a goodwill policy to support you. If you would like to cancel your booking you can call our Customer Support team at 1-866-754-5338 to receive a future travel credit with no expiry date. Customers are reminded, based on Air Canada Vacations’ Terms & Conditions, that vacation cancellations must be completed 20 days or more prior to departure.

If your booking was cancelled
Affected customers whose bookings were cancelled will automatically receive a full credit for future travel with no expiry date. Conditions may apply for certain hotel chains and cruises.

Customers do not need to contact Air Canada Vacations or their travel agent as these credits will be processed automatically and will be sent to you by email. When you are ready to use your credits, you should refer to your invoice which contains your Air Canada Vacations booking reference number.

Please note that we are processing files in order of departure dates. Given the high volume of changes, we are working as quickly as possible and appreciate your patience.

New flexible options for future travel credits

Air Canada Vacations recently introduced even more flexibility to their future travel credits. In addition to the other changes that were previously announced including the possibility to transfer the credit to another person and the ability to keep the residual value of the credit resulting from a fare difference, future travel credits will no longer have an expiry date.

Frequently Asked Questions

How long is my future travel credit valid for?
Air Canada Vacations has recently extended the validity of future travel credits issued to customers with cancelled vacations scheduled to depart between March 4 and August 31, 2020, inclusively. A future travel credit with no expiry date will be sent to you by email. You do not need to contact Air Canada Vacations. We are processing these future travel credits by departure date.

Can I transfer my future travel credit to another person?
You can transfer the totality of your future travel credit to another person. The validity of the credit remains unchanged. The ability to transfer a future travel credit is only possible for air-only, land-only, or package vacations except for cruise. Cruise future travel credits may not be transferable.

I want to book another vacation using my future travel credit, what should I do?
When you are ready to use your credits, you should refer to your invoice which contains your Air Canada Vacations booking reference number. If you book a new package that is less expensive than the value of your future travel credit, any residual value from the lower fare will remain on your file for future use. Any fare difference will apply if the new vacation is more expensive.

My cruise was cancelled, what should I do?
If you’ve booked a cruise, the same cancellation policies apply. Air Canada Vacations continues to work with individual cruise lines to ensure customers can rebook with ease based on each cruise line’s policy. Certain cruise lines are offering customer the options for a refund, Air Canada Vacations is applying this policy to the cruise-only portion of a package. If you’d like more information regarding your cancelled cruise booking, please call 1-866-529-2079.

What happens if my group reservation (10 or more people) was cancelled?
The same cancellation policies apply, and customers will be issued a future travel credit with no expiry date. Air Canada Vacations continues to work with individual hotel partners to ensure customers can rebook with ease. If you’d like more information about your Group booking, please contact your Groups coordinator.

If I decide to travel, will I need to follow any entry requirements when I arrive at my destination?
Some governments have implemented special entry and exit restrictions for their territory. Before travelling, we encourage travellers to verify if the local health authorities or government bodies of both their current location and selected destination have implemented any specific restrictions related to COVID-19.

Which countries can I travel to?
Check out this interactive map to discover all the destinations you can fly to right now, across Canada and beyond.

What changes to services and safety protocols can I expect when travelling?
To ensure the safety of all guests and employees, mandatory safety protocols may be in place on flights, and at airports, hotels and cruise ships. The availability of services and facilities may be impacted.

To find out the safety measures implemented before and during your flight with Air Canada, read about the Air Canada CleanCare+ program and their Service offering changes.

AIR CANADA RESPONDS TO TRANSPORT CANADA’S CLOSURE OF CANADIAN AIRSPACE TO THE BOEING 737 MAX AIRCRAFT

October 29, 2019

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is updating its schedule to further optimize its fleet and re-accommodate customers. Given the uncertainty about the timing of regulatory approvals for the return to service of the Boeing 737 MAX, we are removing the Boeing 737 MAX from our schedule to June 30, 2020 and will continue to update plans as required.

As such, Air Canada Vacations’ cancellation and rebooking policies are in place for affected customers. In collaboration with Air Canada, we are working to rebook impacted customers as soon as possible, but given the magnitude of Air Canada’s 737 MAX operations, customers can expect delays in rebooking and in reaching Air Canada Vacations’ call centres. We appreciate our customers’ patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

What should I do right now?
As changes are finalized in the flight schedule, customers whose flight times or flight numbers have changed can verify this information on the Air Canada app or the “Flight Status” tab on aircanada.com.

If you are travelling soon, you can also contact our Customer Care team at 1-800-296-3408 or call your travel agent. If you are travelling in a group, please communicate with your Groups coordinator. Please understand that priority is being given to customers travelling within the next 72 hours.

Alternate Travel Plans
If you currently have a reservation between now and June 30, 2020 for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we’ve implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

Customers and travel agents wishing to make voluntary changes, space permitting, to travel itineraries can call: 1-800-296-3408. If you are travelling in a group, please communicate with your Groups coordinator.

Can I change my reservation to fly on a different aircraft?
We have complied with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

Will Air Canada Vacations cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect.

Flights operated by other carriers on behalf of Air Canada
We have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis.

I’ve been rebooked on an Omni Air International flight. What should I do?

Between now and April 19, 2020:

Vancouver to Honolulu: AC2411 replacing AC519
Honolulu to Vancouver: AC2410 replacing AC518
Vancouver to Kahului/Maui: AC2413 replacing AC537
Kahului/Maui to Vancouver: AC2412 replacing AC536

If your travel itinerary has been impacted by this change, please click here to learn more.

Between December 14, 2019 and April 19, 2020:

Vancouver to Phoenix: AC2414 replacing AC1054
Phoenix to Vancouver: AC2415 replacing AC1055

If your travel itinerary has been impacted by this change, please click here to learn more.

I have been rebooked on an Air Transat flight. What should I do?

Between December 1, 2019 and April 30, 2020:

Montreal to Cancun: AC2426 replacing ZX1882
Cancun to Montreal: AC2427 replacing ZX1883

Between December 15, 2019 and April 30, 2020:

Montreal to Puerto Vallarta: AC2434 replacing ZX1818
Puerto Vallarta to Montreal: AC2435 replacing ZX1819

Between December 17, 2019 and April 30, 2020:

Montreal to San José (Costa Rica): AC2436 replacing ZX1844
San José (Costa Rica) to Montreal: AC2437 replacing ZX1845

If your travel itinerary has been impacted by this change, please click here to learn more.

FLIGHTS OPERATED BY OTHER AIRLINES ON BEHALF OF AIR CANADA

October 29, 2019

Given Transport Canada’s closure of Canadian airspace to the Boeing 737 MAX aircraft, we have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis.

I’m travelling on an Omni Air International flight. What should I do?

Between now and April 19, 2020

Vancouver to Honolulu: AC2411 replacing AC519
Honolulu to Vancouver: AC2410 replacing AC518
Vancouver to Kahului/Maui: AC2413 replacing AC537
Kahului/Maui to Vancouver: AC2412 replacing AC536

If your travel itinerary has been impacted by this change, please click here to learn more.

Between December 14, 2019 and April 19, 2020::

Vancouver to Phoenix: AC2414 replacing AC1054
Phoenix to Vancouver: AC2415 replacing AC1055

If your travel itinerary has been impacted by this change, please click here to learn more.

I’m travelling on an Air Transat flight. What should I do?

Between December 1, 2019 and April 30, 2020:

Montreal to Cancun: AC2426 replacing ZX1882
Cancun to Montreal: AC2427 replacing ZX1883

Between December 15, 2019 and April 30, 2020:

Montreal to Puerto Vallarta: AC2434 replacing ZX1818
Puerto Vallarta to Montreal: AC2435 replacing ZX1819

Between December 17, 2019 and April 30, 2020:

Montreal to San José (Costa Rica): AC2436 replacing ZX1844
San José (Costa Rica) to Montreal: AC2437 replacing ZX1845

If your travel itinerary has been impacted by this change, please click here to learn more.