Avianca

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BEFORE THE FLIGHT

If you have any symptoms such as fever, nausea, headache, body pain or difficulty breathing, for your safety avoid your trip. 

  1. Prepare your biosafety kit: face mask, gloves and sanitizing gel -among others.
  2. Prepare the required documents for your trip. Additionally, and verify if there is any restriction or procedure defined by the government of the country you’re traveling to.
  3. Pack only what you need to make your baggage light.
  4. Carry with you all your personal items like headphones and reading material -among others, in order to reduce on board element’s manipulation and to avoid infection.
  5. Check-in online and save your boarding pass on your mobile device or print it out at home.
  6. Arrive to the airport way ahead of schedule, due to the fact that new safety, distancing and health check protocols have been implemented.

Avoid arriving at the airport with non-traveling companions; remember that many airports have entry restrictions for companions.

If you are travelling to or from Spain, you must access the SPAIN TRAVEL HEALTH-SPTH application (or via www.spth.gob.es) developed by the health authority to place your health and contact details. Failure to complete this form may result in restrictions on your travel. We recommend that you consult the entry protocols in force at the airport of your destination. 

AT THE AIRPORT

For your peace of mind, we have reinforced the cleaning and disinfection processes in all our counters, check-in kiosks and VIP rooms. For safety reasons, each passenger will undergo temperature checks/screenings  at the airport. If body temperature is 100.4 degrees Fahrenheit (38 degrees Celsius) or higher, you will be denied boarding.

  1. Always use your face mask, it is mandatory from the entrance of the airport until the end of your trip.
  2. Maintain the minimum social distancing requested by authorities (2 meters).
  3. All our personnel will be using protective gear like face masks and gloves -among others.
  4. For your safety, food and beverages available in our VIP lounges will be served in individual packages and reading material won’t be available, to avoid contact.
  5. Boarding will take place in small groups, always maintaining the required social distancing. You must be aware of your gate’s alerts and only approach the boarding area once your group gets called.

Before you board you should inform our personnel in case you present any of the following symptoms: fever, sickness, headache, body aches or difficulty to breathe.

DURING THE FLIGHT

We have implemented new Biosafety measures and now all our aircrafts are disinfected before every flight.

  1. We want to remind you that you must wear your face mask throughout the whole flight. Please note that you must change your mask every 4 hours if it is a single use mask or every 8 hours if it is a fabric mask.
  2. On board announcements will include safety measures (food and disinfection processes -among others) and the requirements you must meet during your flight.
  3. You can fly trustingly knowing that our aircrafts have HEPA air filters, which capture 99.97% of all air particles and continuously refresh the cabin’s air.
  4. All our crew will be using face masks, gloves and other personal protection items.
  5. Due to aeronautical regulations, the crew must also maintain social distancing, which is why they won’t be able to help you place your baggage.
  6. We will have surface disinfecting wipes at your disposal.  
  7. For your safety, we will simplify our food service and will serve all food and beverages in individual packaging, for whatever flights it may apply.
  8. We want to recommend that you bring your own entertainment on board because, with the aim of reducing element’s manipulation on board, the Avianca magazine and other reading materials won’t be available.

Our crew is properly trained to detect any possible COVID-19 alerts and act according to established safety protocols during the flight.

AFTER THE FLIGHT

  1. We recommend that you consult the entry protocols in force for other airports adopted by the authorities of each country.

Remember that airport entry protocols may vary according to the country you are travelling to.