AZAMARA EXTENDS GLOBAL CRUISING SUSPENSION
As the world continues to confront the many challenges resulting from COVID19, we continue to diligently work with international government and health authorities on the most effective return to service plan. As a result, Azamara will be extending the suspension of global operations for all sailings departing on-or-before October 31, 2020, as well as the Azamara Quest voyages on November 4 and 14, 2020. We are working directly with guests booked on the affected voyages, as well as their travel advisors.
COMPENSATION OPTIONS
Guests will have three compensation options to choose from.
- 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings departing on or before April 30, 2022.
- This amount will be based on total cruise fare paid.
- Future Cruise Credit will automatically be issued by September 14, 2020 via email.
- If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.
- Visit our online form to submit your FCC request.
- Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 sailing within four weeks of the originally scheduled sailing.
- Call Azamara by August 20th, 2020 to move the reservation at the same rate and promotion.
- If we don’t hear from you, we will automatically issue a Future Cruise Credit.
- Visit our online form to submit your Lift and Shift request.
- 100% Refund: Or, you have until the end of this year – December 31, 2020 – to request a refund and deactivate the Future Cruise Credit certificate.
- You can expect to receive your refund 45 days after the request has been submitted.
- Visit our online form to submit your refund request.
If you have booked Shore Excursions through Azamara, you can opt to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on the reservation.
- Visit our shore excursions onboard credit opt-in form by August 20th, 2020, to request the higher value credit. However, if you have opted for a cruise fare refund or for Lift and Shift, you are not eligible for this Voyage Planner Onboard Credit offer.
- This offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, which will be automatically refunded.
- If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.
GUESTS WITH AIR & HOTEL BOOKINGS
Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.
Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit our Contact Us page for your local Azamara call center number.
Thank you for your patience, understanding, and cooperation during this situation.
DEADLINES FROM PREVIOUS SUSPENSIONS
The same compensation offers as listed above apply.
| SAILINGS BETWEEN: | FUTURE CRUISE CREDIT – EXPECT TO RECEIVE: |
|---|---|
| 1-Aug to 15-Sep | 31-Jul-2020 |
| 16-Sep to 30-Sep | 26-Aug-2020 |
| SAILINGS BETWEEN: | LIFT AND SHIFT BOOKINGS – CONTACT US BY: |
|---|---|
| 12-Jun to 31-Jul | Eligibility Expired |
| 1-Aug to 15-Sep | Eligibility Expired |
| 16-Sep to 30-Sep | 5-Aug-2020 |
| SAILINGS BETWEEN: | REFUNDS – REQUEST BY: |
|---|---|
| 12-Jun to 31-Jul | 31-Dec-2020 |
| 1-Aug to 15-Sep | 31-Dec-2020 |
GLOBAL SUSPENSION REFUND DELAY
As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.
INTRODUCING OUR HEALTHY SAIL PANEL
Introducing Azamara’s Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.
ONBOARD HEALTH PROTOCOLS
Azamara takes your and our crew’s health and well-being very seriously, which is why there are many protocols and procedures which have been elevated and introduced to ensure we keep everyone onboard healthy including:
- Implementation of travel restrictions preventing guests and crew coming from or transiting through areas of high risk of infection/exposure from boarding a vessel.
- Performing enhanced screening at the embarkation port
- Providing hand sanitizing gel at boarding and throughout the voyage in all public areas and encourage guests to sanitize often.
- Access to a 24-hour medical facility onboard with a doctor and nurses ready to provide medical care.
- Working with our tour operators to sanitize transportation vehicles and provide Purell wipes for all guests.
We are currently laser-focused on additional safety enhancements for our return to service. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. These are not yet finalized, but when they are, we will be sure to let you and your Travel Advisor know via email.
We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. Please know that every decision we make, and all of the fine-tuning we do, has your well-being in mind. We miss you – and can’t wait to welcome you back onboard.