Collette

Vacation Tours and US Tour Companies | Collette Tours

Collette Issues COVID-19 Travel Update
Tuesday, August 11th, 10:00AM (US EST)

In this rapidly evolving situation, we want our guests and travel professionals to have the latest information regarding our tours. We are assessing tours and the regions they operate on a daily basis and communicating decisions immediately. We are closely monitoring guidance provided by the World Health Organization, Centres for Disease Control, U.S. Department of State, and other public and private organizations to ensure the well-being and enjoyment of our guests and employees worldwide.

Tour Operations August 1, 2020 and forward

Collette is committed to staying up to date with all public health and local government rules and regulations. The ability to deliver travel is evolving on an ongoing basis, so therefore, we will be making decisions to either operate or cancel specific tour dates 30-45 days prior to departure of travel. At that time, we will proactively be contacting individuals to notify them on the status of their tour.

Therefore, for existing reservations and to avoid longer than average hold times emailing our customer care will ensure the quickest response. Rest assured, we will be reaching out during the time noted – 30-45 days prior to departure date.

Tour cancelations and updates:

To check the status of tours departing in August and September, click here.

  • Departures to China will be cancelled through 2020, and will not operate in 2021.
  • Departures to Russia will be cancelled through September 30, 2020.
  • Canadian Rockies by Rail (Rocky Mountaineer) will be cancelled through 2020, exluding September 30, 2020 depature.
  • Cancelled for 2020: Alaska Discovery, Canadian Rockies by Train (VIA Rail) & Calgary Stampede.
  • The 2020 Oberammergau Passion Play has been postponed and has been rescheduled to begin in .May of 2022.
  • The 2020 Edinburgh Military Tattoo event has been cancelled as a result of COVID-19, however, tours will STILL operate as scheduled.
    Guests who are travelling on affected tours will be contacted and offered flexible options.

Guests travelling on affected departures will be contacted and offered the option to either travel on a date and tour of their choice, or be provided a refund.

For ALL other tours not listed above:

We understand you want to know the status of your departure as soon as possible. We ask for your patience and understanding as we assess tours and the regions they operate on a daily basis. Any changes to upcoming tours will be communicated immediately.

Collette wants to assure guests we are available to answer any questions regarding upcoming travel. Please contact us at customercare@collette.com or contact your travel professional.

On-Tour Wellness & Quality Measures

We’ve consulted with health and security experts all around the world to create enhanced protective measures for our guests. These measures are intended to help safeguard guests’ health and well-being, while allowing for an enjoyable travel experience.

From flexible booking to more open space on the coach and much more – all aspects of travel have been considered. This is The Travelling Well Experience.

Hear from Jaclyn Leibl-Cote, President of Collette, as she introduces The Travelling Well Experience and outlines our key health initiatives.

For full details on all the wellness and quality measures we’re taking before, during, and after your tour, collette.com/travellingwell.