G Adventures has suspended tours up to September 30, 2020.

As COVID-19 continues to create global uncertainty, we have made the difficult decision to further suspend all of our G Adventures and National Geographic Journeys with G Adventures tours through to September 30, 2020, as well as the Falklands, South Georgia & Antarctica G Expedition trip departing October 21, 2020.

We’re working really closely with all of our partner suppliers including our hotel, ground transportation and meal providers, to prepare for our tour relaunch. This includes the increased health and safety measures we’ve put in place on all of our tours as part of our new Travel with Confidence policy . As you can imagine, this will take some time and our immediate priority is to focus on opening up in controlled stages ensuring the safety and security of our travellers, staff, and partners alike. At the same time, we need to consider current travel restrictions by country and region which may impact and influence travellers’ ability to travel — or provide opportunities to do so.

With the exception of 21 select tours in Europe, we have made the difficult decision to further suspend all of our G Adventures tours through to September 30, 2020 as well as the Falklands, South Georgia & Antarctica G Expedition trip departing October 21, 2020. We are disappointed to be sharing this news with you today. Given this ongoing global uncertainty, however, we believe that proactively suspending these tours now is the right thing to do. The safety and security of your travellers, along with that of our staff and partners, is our top priority, and this is a precautionary measure to continue to protect our travel community at this time. Over the coming weeks, we will continue to reevaluate all of our tours, doing the utmost to find ways to run them and will continue to keep you informed of our progress as we move forward. Please know how eager we are to be able to share our big, beautiful world again.

QMy tour has been suspended – what happens?

AWe know you were eager to travel with us, so let’s outline the options available for you so we can get you back out to see our big, beautiful world with us when we are able – and you are ready.

If you’ve already paid for your tour in full

If you’ve already paid for your trip in full, you can simply rebook your G Adventures tour now in the same season next year at the price you originally paid — just give us a call and we can help make it happen, like we already have for many of our travellers. Or, if you’ve decided to book a different G Adventures tour instead, we’re here to help with that, too. It’s kind of like you’re giving yourself something to look forward to!

If you’re excited to travel in the future but aren’t quite sure when you’ll be able to go, we’ll provide you with a travel credit worth 110% of the price paid for your tour — including any ancillary services like hotels, pre-paid optional activities, and transfers but excluding airfare and insurance — to put towards another one of our tours departing within the next 2 years. You can also use this credit for pre- and post-night hotel accommodation, airport transfers, pre-booked optional activities, My Own Room, or Day Tours.

If you haven’t yet paid for your tour in full, but have made a deposit

You can simply rebook your trip now in the same season next year and we’ll put your Lifetime Deposit towards it. And, if you’d like to pay for your tour in full now, you can book it at the original price — just give us a call! Or, if you’ve decided to book a different G Adventures tour instead, we can easily make that happen too — just reach out!

If you’re eager to travel in the future but aren’t quite sure about timing, we’ll automatically apply the full amount of your Lifetime Deposit to your G Adventures account so it’s ready to go when you are — and don’t worry, it will never expire.

Oh, and a few more things …

Regardless of the payment made, if we don’t hear from you about rebooking in the few weeks after you’ve received your suspension notification email, you’ll automatically receive a second email with details of your travel credit, or deposit.

All of us at G Adventures would like to thank our global community of travellers like you, agents and partners around the world for your commitment and patience through all of this. We understand this is a very difficult time for everyone and that some people are facing exceptionally hard circumstances, please know we are doing our very best to help you.

QI have flights booked with G Adventures – what happens?

AWe understand that many travellers may be anxious about flight options in this unprecedented time.

If you’ve booked flights with us, we’ll be contacting your airline in an effort to get you the best possible outcome. You’ll then have to contact your travel insurer directly to sort out any further details. We are continuing to receive a large volume of requests so please be patient as we work to find solutions for all our travellers.

If you booked flights through a travel agent, they can sort out any details related to flights or insurance that may be linked to your G Adventures booking. If you booked flights with someone else, don’t forget to contact your airline and insurer directly to understand your options.

QWhat if I have booked a tour that departs after September 30, 2020?

ACurrently, tours departing after September 30, 2020 are scheduled to run as planned, with the exception of the Falklands, South Georgia & Antarctica G Expedition trip departing October 21, 2020 which has also been suspended as part of this notification. We are choosing to leave the door open to the current situation changing in a way that means people can travel again, as we still believe travel can be a force for good. That said, we understand that some people may feel uncertain about their bookings for dates in the following months. So, if you’re booked on a tour which departs up to and including December 31, 2020, you have a few options.

If you’ve already paid for your tour in full

If you’ve already paid for your trip in full, you can simply rebook your G Adventures now in the same season next year at the price you originally paid — just give us a call and we can help make it happen, like we already have for many of our travellers. Or, if you’ve decided to book a different G Adventures tour instead, we’re here to help with that, too. It’s kind of like you’re giving yourself something to look forward to!

If you haven’t yet paid for your tour in full, but have made a deposit

QI booked my G Adventures Tour with a travel agent and not directly with G Adventures, what should I do?

APlease continue to deal directly with your travel agent. G Adventures is committed to working closely with our agency partners and to continue to provide them (and you!) with the support they need during these uncertain times.

QIs my Lifetime Deposit transferable?

AYes! Your deposit has been applied to your G Adventures account and it is completely transferable meaning you can easily give it to anyone of your choosing. (Not a bad way to connect with a friend or family member, even while you’re staying apart.) Of course, if you’re feeling truly generous, you can donate to the Planeterra Emergency Relief Fund, which works to support local communities that normally rely on tourism to thrive. Planeterra will direct your donations to the communities most in need of assistance.

QIs my travel credit transferable?

ATravel credits are not transferable, however they do have a 2-year expiry from the end of the month of your departure date. For example, if you were issued a travel credit for a trip that was scheduled to depart on August 15, 2020, you can use it on trips departing until August 31, 2022.

QCan you please tell me about your Book with Confidence policy?

AYes! Our Book with Confidence policy lets you cancel and rebook your tour closer to the time of departure, giving you added flexibility and peace of mind. For a limited time, tours departing before Dec. 31, 2020 can be cancelled and rebooked up to 14 days prior to departure and those departing between Jan. 1st 2021 and August 31, 2021 can be cancelled and rebooked up to 30 days prior to departure. Terms and conditions apply.

QWhat are you doing to help me feel more confident to travel again?

ARest assured that we are more committed than ever to making your safety a priority as you get back out to exploring our big, beautiful world. Our Travel with Confidence policy features new health and safety procedures on all of our tours from the moment you arrive to the moment you leave, without taking away from having the time of your life.

And for those travellers looking for even more confidence, we’ve just launched our Travel with Confidence Plus Collection of 37 small group tours which includes all the benefits of our Travel with Confidence policy PLUS added steps that go that extra, physically distanced mile (or kilometre, if you prefer the metric system). We’re hoping these additional measures provide you with reassurance that we are prioritizing your safety on your travels with us.

You can also Book Your Bubble with Private Travel and travel with your own handpicked crew! Take one of our existing Off-the-rack tours with as few as eight people from your own Bubble or travel by yourself, with a friend, or a smaller group on your own customized TailorMade adventure. Whichever you choose, you’ll enjoy all the added health and safety measures of our Travel with Confidence policy. We’re hoping these options provide you with additional reassurance that we are prioritizing your safety on your travels with us.

QHow can I contact G Adventures if I have any questions – or want to book or rebook a trip?

AWant to connect with us directly? Pick the way that best suits you.
Email: mailto:experience@gadventures.com Click here to chat live with one of our GCOs
Toll-free, North America only: 1 877 277 9854
From Australia: 1 300 796 618
From Outside North America, Australia & the UK: +1 416 260 0999
If you’re a travel agent, please visit SHERPA for more information.

Confidence

When you’re ready to travel again, we’re here to support you. Your safety, as well as the safety of our employees and partners, has always been our top priority, which is why new physical distancing and cleaning measures have been put in place on all of our tours. Our new Travel with Confidence policy features new health and safety procedures from the moment you arrive to the moment you leave, without taking away from having the time of your life. The policy will evolve as time goes on and as we continue to monitor local public health recommendations, but what won’t change is our commitment to keeping you safe as you explore our big, beautiful world.

G Adventures has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have implemented health and hygiene protocols that are aligned with WTTC’s Safe Travels Protocols .

As a major contributing partner in the creation of these recommendations, G Adventures is proud to be implementing ATTA’s COVID-19 Health & Safety Guidelines , developed in collaboration with Cleveland Clinic, across all our tours.

Smaller is better

Our groups have always been small (usually 12 travellers) to encourage connections, access places overlooked by larger groups, and to give you plenty of personal space — even before physical distancing. We will continue to foster connections with newly created measures to keep you and everyone you meet safe. For added confidence, you can also Book Your Bubble and take a tour with friends and family using one of our Private Travel options.

Our CEOs

Our CEOs (Chief Experience Officers) are responsible for you having the time of your life, which includes keeping you safe and happy. With their local knowledge, 24/7 support from our field staff around the globe, and new health and safety training, they will continue to do everything they can to ensure you enjoy your adventure in whatever way makes you most comfortable.

Getting around

Whether on the road or the high seas, our private vehicles and boats will now feature daily assigned seating and undergo daily deep cleaning of all surfaces. Hand-sanitizer will be required every time you board the vehicle.

Sleep soundly

We have always selected our accommodation partners carefully and now we are working with them to create new procedures to further protect your health and safety. Because we travel in small groups, we stay at smaller hotels — which means fewer guests. Not only does this give you the opportunity to spend quality time with your fellow travellers (with appropriate distancing), but you’ll come in contact with fewer people, too.

Good (and safe) eats

Food is half the reason we travel (let alone leave the house), so we know how crucial it is that you feel safe whenever we stop for a meal. We will continue to only include eating experiences on tour where good hygiene is maintained and physical distancing can now be practiced.

This Collection of 37 incredible small group tours features everything we’re doing as part of this new policy on all of our tours, PLUS added steps that go that extra, physically distanced mile.

Even smaller. Even better.

Our maximum group size has been reduced to 12 travellers on most tours to ensure even smaller groups

Private rides

Exclusive use of private transportation (except planes)

My Own Room (plus extra legroom)

My Own Room option is available for 50% off, and now includes an extra space on all our private vehicles

More “personal” personal space

All rooms on trip will be either double or single and have en-suite bathrooms

Before you join us

Our Global Connection Officers

Our GCOs (the people who answer when you call us) are available 24/7 to help with any questions you have prior to your trip, so you can feel confident and safe before leaving. No matter what time of day, they’re there to respond to you — even at 3AM. They’ll be up to date on local regulations and restrictions and can guide you through your travel process as smoothly as possible. And if you don’t feel well before travelling, there’s our Book with Confidence policy that helps you reschedule your trip for when you do, which they can help you with too (terms & conditions apply). If you book flights with us and there are any changes, rest assured that the team will support you by making new arrangements on your behalf.

Smaller groups

Our groups have always been small. This offers security, access, camaraderie, and a connection with your destination you won’t get by travelling on bus tours or on your own. Our average group size is 12, ensuring our travellers can engage with each other without being squeezed together like sardines — and that was before physical distancing became a reality. Plus, if you have 8 or more friends you’d like to adventure with, you can reserve the entire trip!

Book Your Bubble with Private Travel

Take one of our existing Off-the-rack tours with as few as eight people from your Bubble or travel by yourself, with a friend, or a smaller group on your own customized TailorMade adventure and enjoy all the added health and safety measures of our Travel with Confidence policy. Learn more about Book Your Bubble with Private Travel.

My own room

If you’re joining one of our small group tours on your own, good on ya! If you are a solo traveller sharing a room with someone, we will do our best to ensure they will be your roommate for the entire journey to support distancing efforts. We have My Own Rooms available as an extra option for tours (pending availability), and we’ll be offering more of these at more affordable prices to make it even easier to have a bit more space.

When you arrive

Our Chief Experience Officers

Our CEOs are responsible for ensuring you have the time of your life while keeping you as safe as possible. Here’s how they’re ready to do that:

They’re trained in First Aid, CPR, and other safety protocols
They’re supported 24/7 by the field staff in our offices around the world who are well-equipped to handle emergencies
They can help you find local clinics if you’re feeling sick
They’ll receive new training to ensure they are up to date on all health and safety policies during these evolving times

They have extensive local knowledge to proactively help you navigate wherever you’re travelling
Their local knowledge allows for greater flexibility when it comes to knowing the best time to visit certain highlights to avoid crowds whenever possible and suggesting the restaurants with the strictest hygiene practices or those where you can reserve your own table or room in advance
They’ll wear face masks when necessary based on local guidelines and recommendations

You & your fellow travellers

Our travellers’ safety and wellbeing is our biggest concern. If you’re not feeling well before your departure, we have a Book with Confidence policy that provides you with flexibility and freedom to delay leaving until you’re back to 100% healthy (terms & conditions apply). If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining us. All travellers are requested to bring face coverings, whether they’re buffs, face masks or bandanas (extra style points encouraged). We’ll make every effort to have hand sanitizer available, but we recommend bringing your own.

While on tour

Planes, trains, automobiles and more

Small private transport vehicles

Every surface in our well-kept fleet of private vehicles will get at least one daily deep cleaning
Each traveller will have a daily assigned seat
Hand-sanitizer will be required every time you board the vehicle
Facial coverings will be recommended while on-board

Our boats

Every surface will get at least one daily deep cleaning
High-traffic areas will receive more frequent cleaning
Hand-sanitizer or hand washing will be required every time you board the boat, as well as before and after meals
To support physical distancing, meals may have assigned seating and there will be assigned slots for activities and rooming
Facial coverings will be recommended and welcomed on-board
Your crew is trained in health and safety measures (including food handling) and all cooking staff will follow up-to-date advice from health authorities

Local transportation

Use of local transportation will be limited wherever possible. Please reference the Trip Details for each individual tour for specifics
If local transportation is used, precautions will be followed in adherence to local health and safety regulations to keep our travellers safe and sound.

Where you’ll be staying safe

We’ve always carefully selected our accommodation partners for their high standards and local roots. Travelling in small groups means that we stay at smaller hotels too, with fewer guests — which means less daily contact with others outside your group in public spaces. Now we are working with our accommodation partners to optimize their health, safety and cleanliness procedures, as well as creating additional measures for physical distancing. Here are some of the things we’re working on to help keep you safe:

Daily deep cleaning and disinfecting of all surface areas inside your room with extra cleaning on light switches, door handles, TV remotes, and thermostats
No hotel staff will enter your room after it has been cleaned
Increased frequency of cleaning and disinfecting of all public restrooms and all surfaces in public areas. This might include the closure of public spaces such as gyms, bars, restaurants, and meeting rooms for periods throughout the day
Wherever possible, our groups will stay on the lower floors to limit elevator use
Hotels will implement physical distancing protocols in line with local regulations

This is just the beginning of our commitments to keeping you sleeping safe and sound. We will continue to evolve and roll-out these and additional policies as needed.

A good & safe place to eat

We have always carefully selected our food service partners and worked closely with them to ensure they are meeting health, safety, and cleanliness standards with their facilities, staff training, and food preparation and delivery. Wherever possible, we will reserve separate tables or private rooms at the restaurants we visit, opt for more “al fresco” opportunities when we can (gotta love that fresh air!), and ensure breakfasts can be “grab and go” boxes, while avoiding family style or self-serve buffets for meals. We want you to feel comfortable and safe as you savour every last bite.

Activities

You’ve always had freedom and flexibility to do your own thing on our tours with optional activities and experiences. Now, you’ll still have those options with added measures to keep you healthy and safe. All equipment for activities on tour, including hiking poles, camping supplies, life jackets, snorkels, etc., will be cleaned thoroughly at least once a day and disinfected between use. When travellers are responsible for putting up their own tents on camping itineraries, you will be given the supplies required to disinfect your gear. We will also do our best to make activities and highlights stops happen during non-peak hours, so you can have fun and feel safe no matter what you’re doing.

Before you leave

A healthy goodbye

If you’re not feeling well at the end of your tour for any reason, let your CEO know and they can help get you access to medical care and support. Because we want you to head home after a life-changing experience feeling just as good (let’s be honest, way better) than when you left.