Majestic Resorts

Majestic Resorts has always delivered exceptional quality as a top priority, and now we’re elevating our protocols and cleanliness standards to include additional health and safety measures for our Majestic community to enjoy a comfortable, yet safe, vacation during uncertain times.

The Majestic Mission™ will include new protocols to further elevate our standards of quality and cleanliness, backed by third-party certification and guidance from World Health Organization (WHO), Centers for Diseases Control and Prevention (CDC), and local ministries of health.

As the world changes, we stand ready to quickly evolve our procedures continuously and will share the newest developments as they are implemented.

Let’s plan to vacation again with the reassurance of The Majestic Mission™.

OUR KEY PREVENTATIVE HEALTH & SAFETY MEASURES

We’re introducing advanced hygiene practices including complimentary kits with a mask and hand sanitizer, frequent disinfection of surfaces with hospital grade disinfectant, amongst other precautionary measures at key touch points:

Welcome Back: Majestic Smiles Behind Our Masks

You will be greeted by our Majestic staff at a distance of 6 feet (2 m)
Staff located at the welcome area will be using facial shields and masks for an extra layer of protection as we welcome you to our resorts
Personal kit will be provided to each guest upon arrival including a mask and hand sanitizing gel
- It is recommended for guests to wear a face mask upon arrival, during your check-in experience, and in public areas at the resort as this adds an extra layer of protection for both guests and staff.
- A complimentary mask will be provided that is surgical quality and should be replaced every 12 hours.
Temperature check upon arrival for each guest
Our welcome towels upon arrival will be replaced with a 70% alcohol-grade sterilized disposable towel
Until further notice, welcome drinks will not be provided upon arrival
All luggage will be cleaned and disinfected by our staff in a designated area prior to being delivered to your room
On the ramp through which luggage travels, doormats with a solution of water and bleach will be placed to ensure the disinfection of the wheels of the luggage
Private express check-in or pre-check-in available for guests
Floor dots will be placed to assist guests in maintaining a minimum of 6 feet (2 m) apart if waiting in line for check-in
A minimum of 48 hours will be allotted before a room is reassigned to another guest after being emptied and disinfected with the protocol cleaning supplies

Take Comfort in Your Room

Disinfection of the guest room prior to entry with professional vaporized disinfectant products using trained exclusive teams for disinfection and cleaning
Cleaning and disinfection with hospital grade disinfectant of all surfaces in the room including:
- Furniture
- TV and telephone
- Packaged TV remote control will be provided at each guest upon arriva
- Light switches
- Doors, handles, aluminum joinery, and lugs
- Closets including accessories and safety deposit boxes
- Outdoor chairs and accessories
- Bathroom countertop, mirrors, sink, and towel fixtures
- Shower, bathtub (in applicable room categories), and toilets
Each guest room will be cleaned and disinfected with more than 48-hour interval between guests
Cleaning of the air conditioning filter will be completed before entry of the next guest(s)
Until further notice, welcome drinks will not be provided upon arrival
Amenities kit provided including hand sanitizing gel
Daily change of bed linens or guest(s) may decide not to have the room cleaned until their departure
Restricted staff access at the request of the guest(s)
Our lobby, especially high touch surface areas, will be disinfected frequently with hospital grade disinfectant

Thoroughness Throughout our Resorts

Staff located in common areas will be using face masks for extra protection
Hand sanitizing gel will be readily available in all common areas using automatic dispensers
Traffic circulation areas established throughout the resort
Separation of more than 6 feet (2 m) of chairs and tables in common areas
Continuous cleaning and disinfection with hospital grade disinfectant of chairs and tables
Constant cleaning with hospital grade disinfectant in public restrooms and changing rooms
Disinfection of all furniture with steam at more than 190ºF (90ºC) routinely throughout the day
Decorative water fountains controlled with 2 ppm chlorine
Encouragement of the use of stairs for movement up or down and separation of more than 6 feet (2 m) in corridors
Constant disinfection of elevators with hospital grade disinfectant
Our lobby, especially high touch surface areas, will be disinfected frequently with hospital grade disinfectant

Dine at a Distance

Staff located in restaurants, including chefs, servers, and hostesses, will be using face masks for extra protection
Show cooking behind plexiglass protection in the main buffets with plate service only
Enhanced room service experience using the in-room Room Service Box with a maximum 30-minute wait
Separation of more than 6 feet (2 m) of chairs and tables in all restaurants
Continuous cleaning and disinfection with hospital grade disinfectant after each use of chairs and tables
Changing of all tablecloths after each use
Disinfection of all the furniture with steam at more than 190ºF (90ºC) routinely throughout the eveningVisual only menu at the entrance of the restaurant or QR codes for viewing the menu on your phone

Take a Sip in Security

Staff located in the bars will be using face masks for extra protection
Single use preparation materials and glasses in all bars
Limitation of capacity in all bars
Separation of more than 6 feet (2 m) of chairs and tables in all bars
Signage to indicate waiting areas around the bars
Continuous cleaning and disinfection with hospital grade disinfectant after each use of chairs and tables
Disinfection of all furniture using hospital grade disinfectant periodically

Precaution at our Pools & Beach Areas

Staff located in the pools and beach areas will be using masks for extra protection
Hand sanitizing gel available in pool and beach areas for guests
Separation of more than 6 feet (2 m) of hammocks, cabanas, chairs and tables
Use of signage to indicate disinfected pool and beach furniture
Daily spraying of furniture with hospital grade disinfectant
Continuous cleaning of used furniture with hospital grade disinfectant
Pool chlorine will be maintained at a minimum of 2 ppm controlled every two hours
Supervision of compliance with the protocols in the pool areas
Pool towels available upon request
Single use glasses at pool and beach bars

Considering Care for Children: Kids’ Club

Children must be 6 years or older to enter the kids’ club to help maintain social distancing
Staff located in the kids’ club will be using facial shield and mask for extra protection around children
Personal kit provided to each child upon arrival to the kids’ club including hand sanitizing gel
Regular washing of hands with children will be completed throughout the day
Temperature check for staff and children 2 times a day
Cleaning and disinfection of the entire kids’ club with hospital grade disinfectant will be completed regularly
Daily disinfection of all games and materials in the kids’ club with hospital grade disinfectant
Kid’s pool chlorine will be maintained at a minimum of 2 ppm controlled every two hours
Limitation of capacity in the kids’ club
Zerotech-hightech games will be available that encourage keeping distance amongst children
Various outdoor activities in spacious areas for children

Strengthened Measures in our Fitness Center

Staff located in the fitness center will be using facial shield, mask, and hat for extra protection
Daily cleaning and disinfection with hospital grade disinfectant of all gym equipment and the facility daily
Cleaning and disinfection of each machine after use prior to another guest’s use
Minimum distance of 6 feet (2 m) between guests in the fitness center
Limitation of capacity in the fitness center
Disposable cleaning towels and blotting paper available for use after each use of the machines
Availability of outdoor exercise including aerobics, spinning, and more
Temperature check of the guest prior to entering the fitness center

Purely Protected Spa Experience

Staff located in the spa will be using facial shield, mask, and hat for extra protection
Daily cleaning and disinfection with hospital grade disinfectant of spa facility
Cleaning and disinfection of the treatment room with hospital grade disinfectant after each session
Pools, tubs and fountains in the spa controlled with 2 ppm chlorine
Limited capacity allowed in the spa’s waiting room and relaxation area
Single-use robes for spa masseuses
Use of disposable materials for each massage session
Temperature check of the guest and spa personnel before each treatment

Breathe in Clean Air: Filter Cleaning

Air renewal and filtration system providing a clean air environment
Filter cleaning completed regularly
Cleaning of the air conditioning filter in guest rooms before entry of another guest

Virtually Contact-Free Check-Out

Express check-out from your room for your convenience and safety
Expenses billed to your room number will be sent digitally prior to departure
New check-out time of 11:00 AM to allow for more time to properly disinfect guest rooms
Floor dots will be placed to assist guests in maintaining a minimum of 6 feet (2 m) apart if waiting for their transfer for departure in the lobby

Safety in Our Majestic Service

Continuous training with our staff on procedures against COVID-19
Daily temperature check for our staff upon arrival
Shoe disinfection and daily uniform cleaning upon arrival
Staff locker room with controlled and limited capacity
Personal kit provided to each staff member upon arrival including a mask, hand sanitizing gel, and face shield
Daily cleaning and disinfection of work equipment with hospital grade disinfectant
Protection with single-use material for spa personnel
Support health service available for staff
Testing provided for staff with symptoms or suspected contact with COVID-19