Norwegian Cruise Line

Norwegian Cruise Line Sails Smoothly With New Relic

PEACE OF MIND WITH SAFETY AND FLEXIBILITY

We’re going the extra mile to ensure your safety on board and on shore. With Norwegian’s Peace of Mind, you can cruise safely with enhanced health and safety protocols and flexible booking. Feel Free to change plans as needed and feel confident knowing that we’re looking out for your health and safety.

New – Healthy Sail Panel Partnership

Norwegian Cruise Line has teamed up with the Royal Caribbean Group to establish a new Healthy Sail Panel consisting of globally recognized experts to develop a science-backed approach for a healthy return to service.LEARN MORE

Enhanced Health & Safety Protocols

The health, safety, and comfort of our guests and crew is our number one priority. In collaboration with leading experts, we are enhancing our already robust health & safety measures so you can continue exploring the world with the ultimate Peace of Mind.LEARN MORE

Enjoy our Flexible Cancellation Policy

For all cruises through December 31, cancel up to 48 hours prior to your vacation start date and receive a Future Cruise Credit; or a full refund when you cancel up to 60 days before your vacation.

For all 2021 cruises through October 31, cancel up to 15 days prior and receive a Future Cruise Credit, or a full refund when you cancel up to 120 days before your vacation.LEARN MORE

Health & Safety Measures to Ensure WeSAIL SAFE

Safety Measures to Ensure We Sail Safe

Our team is working round the clock to develop a comprehensive and multi-faceted set of new and enhanced health and safety protocols to address the challenges of the current public health environment. These new protocols will be designed to meet or exceed required global public health standards. Below are health and safety measures which are being implemented immediately fleetwide. To further advance our public health response to COVID-19, we are developing additional science-backed protocols for a safe and healthy return to cruising.

ALL-NEW AIR FILTRATION

Installation of medical-grade air-filters, H13 HEPA, that remove 99.95% of airborne pathogens across our entire fleet to ensure the air you breathe is clean.

ENHANCED SCREENING PROTOCOLS

All guests will undergo an enhanced pre-embarkation health screening, and those considered at risk will undergo additional screening. Additionally, all crew will undergo extensive screening prior to embarkation and constant monitoring throughout the voyage. Touchless temperature checks and continuous monitoring of guests and crew throughout the voyage will help identify potential health issues, offering an additional layer of prevention and protection.

INCREASED SANITATION MEASURES

All ships are thoroughly cleaned and disinfected prior to every voyage in accordance with company protocols, which are developed in partnership with CDC’s Vessel Sanitation Program. Embarkation terminals will be sanitized continuously, and, where possible, fogged before and after each embarkation and debarkation. Further, all staterooms, suites and public areas will be cleaned, sanitized and disinfected at an increased frequency, and including the use of Electrostatic Spray Technology. Increased sanitation efforts include:

  • HOCl Fogging in Staterooms & Public Areas
    Fogging in staterooms and public areas with the disinfectant hypochlorous acid (HOCI). Hypochlorous acid is a non-toxic, powerful oxidant that effectively kills bacteria, spores, and viruses. It is natural and safe to use in open areas since it is comprised of natural elements such as water and salt, and electric charge.
  • Increased frequencies of cleaning
    Our 24/7 prevention schedule will feature continuous disinfection of public areas and high-traffic touch points. We will ensure that cleaning occurs continuously for all elevators and all public areas during on and off-peak hours.
  • Full Service Buffets
    Buffets and beverage stations will be full service with staff available to serve guests.
  • Personal Hygiene
    All guests will be strongly encouraged to engage in frequent handwashing, including when entering food and beverage venues, and hand sanitizer will be prominently placed and easily accessible throughout the ship.

RESPONSIBLE SOCIAL DISTANCING

To provide even more space for responsible social distancing, guest capacity on board will be reduced. Staggered embarkation and online check-in will be implemented for proper social distancing. In addition, we are committed to reducing capacity in all public areas throughout the voyage.

ENHANCED MEDICAL RESOURCES

Onboard medical centres will be fully equipped with the latest testing kits and medical supplies. We are also increasing our medical team fleetwide. Additionally, each ship has dedicated isolation accommodations should the need arise.

EXTENDED SHIP TO SHORE SAFETY

  • We’re partnering with our local destinations and tour operators to ensure our industry-leading health and sanitation protocols extend to the shoreside experience.
  • We will only visit safe, open ports of call which may cause changes to your itinerary. Keeping our guests up-to-date with the latest confirmed changes impacting their itineraries is a top priority.

At Norwegian Cruise Line, we are ever-evolving our safe cruising program. Because your health and safety is our priority. This is just the start of a wave of new technologies and enhancements we are rolling out, so that you can explore the world with the ultimate Peace of Mind.

Read our full Health & Safety FAQs.

Enjoy Freedom and Flexibility When Booking Your CruiseOUR COMMITMENT

Enjoy Peace of Mind when you book with Norwegian Cruise Line. Change of plans? No problem. Want to use your Future Cruise Credit next year? Or even the year after? Sure thing. Whenever you’re ready, we’ll be ready to welcome you back on board.

Cancel Up to 48 Hours Prior

For all 2020 cruises, cancel up to 48 hours prior to your vacation start date. For 2021 cruises through October, cancel 15 days prior to vacation start.

100% Future Cruise Credit

Enjoy the flexibility to use your 100% Future Cruise Credit for sailings through December 2022.

Book Risk-Free

For all cruises January 1, 2021 and beyond, you can cancel up to 4 months before your sailing and receive a full refund under our regular cancellation policy.