SAFE TRAVELS
Dear valued guest,
As we continue to face the global challenge of responding to COVID-19, we remain focused on caring for the health, security and wellbeing of our guests and employees, and continue to operate our hotels with both our head and our heart during these difficult times.
We are closely monitoring the coronavirus (Covid-19) developments and will continue to prioritise the safety of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
At present, we are in the process of re-opening some of our hotels. We will continue to follow government advice and re-open our hotels as soon as we are able to do so.
For guests who have booked a pre-pay rate and are due to stay between 13th March and 31st December 2020, you will have the option to amend your booking from 12 months from your planned arrival date.
As a hospitality business, we take our role very seriously and we have always employed stringent safety and sanitation protocols and we will continue to do so (with special measures to prevent the spread of COVID-19). We have also implemented Premium Purity into our UK hotels, this is the first solution of its kind and offers long-term protection by purifying the air and rendering treated surfaces self-disinfecting in an odour-less, chemical free and sustainable way, decomposing microbes such as bacteria and viruses, including the coronavirus family.
As a company we remain united when it comes to appreciating the reality of the situation, but also in the hope we have for the future. We are doing everything we possibly can to ensure the health and safety of our hotels during this time and will continue to closely monitor and follow the guidance of relevant organisations and officials.
Our thoughts are with all of our guests, teams, partners and suppliers and their loved ones during these uncertain times, and we look forward to warmly welcoming you all back to Red Carnation Hotels soon.
With kind regards,
Stay Safe
We have adopted the health and hygiene global standardised protocols from the WTTC. These protocols take into account World Health Organisation (WHO) and the US’ Centers for Disease Control and Prevention (CDC) guidelines with a focus on health, safety and physical distancing guidance which travellers will need and expect.
Frequently Asked Questions
FAQs
Giving you peace of mind
Precautionary Measures
We have always employed stringent sanitation protocols in each and every one of our hotels, and we will continue to do so (with special measures to prevent the spread of Covid-19). We are following the recommendations from the World Health Organization (WHO) and the Centres for Disease Control (CDC). In the short term our staff will be asked to wear protective masks, we will ensure there is space to accommodate physical distancing and where we feel we need to make changes to the guest experience, we can assure you our level of service and the generous hospitality for which we are renowned will remain. In addition to these measures, we encourage you to learn more about what you can do to travel safer. The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.
Personal Responsibility
COVID-19 Warning: we have introduced enhanced hygiene protocols – for you, our other guests and our team members. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are staying with us. In choosing to stay at one of our hotels you voluntarily assume all risks related to exposure to COVID-19. Let’s help keep each other safe and healthy.
Cancellation Policy
For guests who have booked a pre-pay rate and are due to stay between 13th March and 31st December 2020, you will have the option to amend your booking from 12 months of your planned arrival date. Please contact the hotel reservation team and they will help you change your booking.
For bookings made through a travel agent or online booking platform (e.g Booking.com, Expedia) please contact them directly, we will honour the same cancellation policy, as above, for pre-paid rates via them as well. If you are able to claim your hotel stay via your travel insurance, please let us know and we will arrange for any documents you require to be sent to you.
If you would like to book with us for a future date, we have very flexible terms and conditions on our best available rates and packages; bookings may be cancelled one day prior to your arrival date, without any fees being incurred. If you have booked a flexible rate and would like to change your arrival date, please contact the reservations teams or your preferred booking partner who can amend your booking for you.