COVID-19 Hygiene & Safety Protocols

Throughout our history of nearly a century, The Peninsula Hotels has weathered many highs and lows. We believe it is our strong legacy, resilience and exceptional heritage which enables us to overcome adversity and emerge stronger. 

As a Hong Kong headquartered company, we believe our experience from the 2003 SARS crisis places us at the forefront of setting the standards for hygiene and safety measure standards within the luxury hospitality sector.

As we begin to emerge from the current crisis, the safety, health and wellbeing of our guests and our employees remains our highest priority. We are committed to providing an exceptional and unparalleled experience, including increased health and hygiene measures that go beyond the necessary protocols required by local government authorities. Many of these efforts will be noticeable, such as the distancing of tables, face masks worn by employees and temperature checks. We are also making an enormous effort behind the scenes with several initiatives that will not be noticeable to guests. 

While some of these efforts may be temporary, The Peninsula Hotels is committed to continue to review and refine our protocols to ensure our guests continue to enjoy relaxing and memorable Peninsula moments.     

WHAT OUR GUESTS WILL EXPERIENCE

Reservation flexibility, with all cancellation fees eliminated for 2020

Employees wearing face masks, but rest assured our warm Peninsula smile remains present

Body temperature screening of all guests and employees entering the hotel where possible

Additional distancing of tables and seating arrangements for groups and events, restaurants, bars and event spaces

New in-room amenities, including face masks, hand sanitizer and alcohol wipes

In-room items such as glassware, minibar may now have a security seal applied to signify the item has been thoroughly sanitized

Seamless check-in and check-out service, reducing contact for those who prefer to do so

In-room directory, restaurant and spa menus easily accessible from a guest’s own personal device through a dedicated URL and QR code, reducing contact of items

PenChat, a bespoke, 24-hour private messaging service specially designed to deliver smarter, faster and more intuitive and personalized responses to guest requests in a contactless manner

Limitation of the number of quests in the fitness centre and spa, along with equipment sanitation by our staff after each use

24-7 on-call house doctor