VCE- Marco Polo Venice, Italy

Protocols

Disinfection and sanitization protocols are shared and mandatory for all airport operators and stakeholders (handlers, sub-concessionaires, security staff etc.).

Safety for those who work

Every day disinfection of all workplaces is carried out, further sanitized at each shift change.

Safety for travelers

Every day disinfection of all transit areas and toilets is carried out; the catering areas; the contact surfaces (handrails, handles, etc.); all the means used for the transport of passengers and the areas of the terminals used by the passengers (waiting areas, check-in gates, etc.).

Travel regulation

We recommend you to check the rules according to your departing/arriving Country.
Link to Viaggiare sicuri website
Link to Governo Italiano website

Leaving

  • We recommend online check-in, if your airline provides this option, in order to limit interaction at the check-in desks.
  • Please contact your airline to know the rules for hand luggage.
  • Prepare at home your documents and self-certifications, if needed, required for your journey. You can download self-certification here. Please check the rules set by the Government of your destination Country.
  • Get to the airport early to have enough time to carry out the new procedures, 3h prior to your flight departure time.
  • Get to the airport already equipped with a facemask that you must always wear; we suggest you bring some additional equipment with you.
  • Only passengers with a ticket/ boarding card can enter the terminal on their departing day. Exceptions are made for a person accompanying either traveling children or accompanying PRM passengers who have booked the journey as a passenger with reduced mobility (PRM).
  • The entrance is on the 1st floor, door no. 8; escalators and external elevators are available.
  • Always keep the interpersonal distance inside the terminal (minimum 1 meter from other people), especially when queuing at check-in, security, and at the gates. Follow signage and floor marking.
  • Before security checks, be ready to provide you boarding pass and self-certification, if needed.
  • Your body temperature will be checked through a thermal camera (thermoscanner); if it exceeds 37.5°, you won’t be allowed to access the terminal and will go through an additional check by medical staff.
  • Security checks are unchanged: visit our pages for security checks and baggage rules.  
  • At the moment, Retail and Food offer has been limited.
  • For non-Schengen flights, we recommend that you have an electronic passport to use the e-gates and speed-up operations. Border controls remain unchanged.
  • After security checks, wait for your boarding keeping the interpersonal distance (minimum 1 meter from other people).

Arriving

  • Passengers who have been traveling to/ from NON-EU Countries in the last 14 days are required to declare it to the Police.
  • Upon your arrival at the airport, your body temperature will be checked with a thermal camera (thermoscanner).
  • Before landing, make sure to have facemask that you must always wear inside the terminal; we recommend that you have spare facemasks with you.
  • Make sure you have your self-certification with you, if needed.
  • Remember to always keep the interpersonal distance inside the terminal (minimum 1 meter from other people)
  • Border controls are unchanged; we suggest you have a biometric passport.
  • If you need to collect your checked baggage, go to the baggage delivery belt indicated on the monitors and check the floor marking to maintain interpersonal distance. In case of loss or damage to your luggage, contact immediately the Lost & Found office, located near the baggage belts; do not leave the area before having filed your case.
  • Exit using door no. 1 on the ground floor.

Maximum security

We are equipped with special devices to guarantee maximum safety for passengers and operators and we have installed numerous hand sanitizer facilities in all areas of the terminal.

Thermal cameras

We have installed thermal cameras in the arrivals and departures areas of the terminal to check body temperature and report anomalies.

Safety devices

Only passengers and operators with a facemark are allowed to access the terminal.

We guarantee distance

We redesigned all the flows that could have led to gatherings between people. Terminal entrances and exits and controlled to ensure social distancing.

Safety on departure and arrival

We optimized the layouts of shared areas to ensure distancing during check-in, security, boarding, and baggage claim on arrival.

Special assistance

The Special Assistance services for the disabled and people with reduced mobility are operational. We remember the importance of booking them through your airline 48 hours before departure.
For more information visit our PRM page.