COVID 19 | Coronavirus

We continue to provide safe and flexible travel options within Canada and are beginning to add back select international destinations.

Whether we are flying or not, we are always here for our guests. During this time, we are doing everything we can to accommodate your changing travel needs. We continue to ensure our aircraft meet the highest safety and health standards.

We are ready to fly when you are.

Flexibility

There’s no fee to change or cancel your flight.

We’ve relaxed our change/cancel policies so you can change your mind about existing and future travel with WestJet.Change/cancel

Safety

Safety has and continues to be our top priority. 

We’ve enhanced cleaning and we’ve added new policies for boarding, face masks and service on board to keep you safe as you travel.Know before you go

Schedule

We’re increasing the frequency to all 38 Canadian cities we currently serve and are adding back previously suspended routes, including select international destinations.Flights within Canada
Flights outside Canada

Rewards

As travel is affected by COVID-19, we’ve made some changes so when you return to flying, your WestJet Rewards will be waiting for you.Changes to WestJet Rewards

Repatriation

We’ve partnered with the Government of Canada to bring more than 3,000 Canadians home since borders closed on March 22.Repatriation flights

News

Our latest news and announcements, including schedule and corporate updates.

Statement on seat distancing WestJet newsroom

Flexible change or cancellation

There’s no fee to change or cancel your flight.

Change/cancel flights online Flexible change/cancel policy

If you are unable to cancel your flight online, please use this form. 

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.

WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Manage trips

Check in, change/cancel a flight, select seats and review your itinerary.

ORReservation code:Last name:Lost your reservation code?

Your safety with WestJet Vacations

We’ve made changes to our business to ensure your safety and peace of mind at every step of your travel journey.

Learn more about what to expect on your vacation.

Travelling with one of our partner airlines?

Our global partners are working diligently to provide guests with the most up-to-date information. Find out more: