YXU- London, ON

COVID-19: Staying Safe at London International Airport

Submitted by Admin on Thu, 03/12/2020 – 14:38

As always, the safety of our passengers and employees is of the utmost importance to us. We continue to work closely with the Public Health Agency of Canada (PHAC), who is leading Canada’s public health response to COVID-19, and Canada Border Services Agency (CBSA), the agency responsible for facilitating the flow of legitimate travellers and trade into and out of Canada.

To ensure the health and safety of our passengers and employees, we have added and enhanced measures at our Airport.

Passengers

London International is committed to taking all measures necessary to ensure your health and safety. We are enhancing existing measures and implementing new initiatives and processes that will ensure our passengers remain safe while travelling through the airport.

Policies in Effect as of June 1 2020:

THERE ARE EXCEPTIONS TO THESE POLICIES. YOU WILL NOT BE REQUIRED TO WEAR A FACE COVERING IF:

  • You are under the age of two.
  • You are unable to remove a face covering without assistance.
  • You have trouble breathing.
  • You are eating or drinking.

IF YOU ARE NOT TRAVELLING, YOU MAY STILL ENTER THE PUBLIC AREAS OF THE TERMINAL BUILDING IF:

  • You are a friend or family member of someone who requires mobility assistance.
  • You are accompanying a minor who is travelling alone.
  • If you’re waiting to pick up a friend or family member, our convenient cell phone waiting areas are a great option.

OTHER ACTIONS BEING TAKEN:

We’ve added or enhanced cleaning procedures and will continue to evolve these processes as needed. These include:

  • Additional cleaning and a heightened focus on high-touch areas, such as kiosks and handrails.
  • Additional hand sanitizer stations at key terminal locations, access points and other heavily travelled areas.
  • Use of disinfectant wipes and solutions for escalator, moving sidewalk, stairwell and baggage cart handrails and handles.
  • Regular disinfecting of all hard surfaces.
  • Enhanced disinfection of terminal washrooms.
  • Regular disinfection of passenger processing kiosks.

Employees

In response to the ongoing COVID-19 pandemic, we continue to evolve guidelines for employees and passengers using London International Airport facilities, to ensure a safe work environment and healthier travel.

NEW REQUIREMENTS FOR MASKS/FACE COVERINGS

Effective June 1, all airport employees working at London International must wear a mask or face covering in public spaces except when eating or drinking.

While working in a private office or other space, masks/face coverings are not required if 2 metres’ distance from others can be maintained. Those with respiratory conditions that prohibit wearing a mask/face covering should contact their employer for information on accommodations.

Note: Employers are responsible to supply their employees with masks/face coverings.

LIMITING TERMINAL ACCESS

Access to our terminal building will be limited to travelling passengers and airport employees arriving for or departing from work.

Should you need to meet family members or other acquaintances for any reason before, during or after the workday, please do so outside the terminal building. Family members or acquaintances are not allowed to meet airport employees in terminals for any reason at this time.

PHYSICAL DISTANCING

Remember, keeping 2 metres of physical distance is a critical step in reducing transmission of COVID-19. Employees must keep distance from colleagues and passengers whenever possible.

GATHERING IN PASSENGER AREAS

To ensure physical distancing, employees must not dwell or gather in passenger areas for non-work reasons. Employees who enter passenger areas to use airport amenities should do so quickly and then leave the passenger area. Do not use passenger seating areas for resting or breaks.

PASSENGER GUIDELINES

To provide a safe airport environment for all, passengers will also be expected to observe guidelines on masks/face coverings when in the terminal and will be reminded to keep 2 metres’ distance from others. Access to the terminal will be limited to passengers with a boarding pass or valid same day itinerary for travel; meeters and greeters will not be allowed unless the traveller is a minor or requires assistance.

We all have a role to play in creating the safest possible working environment at London International. Employees who observe others not following the same guidelines are asked to politely educate and encourage adherence.

Thank you for your ongoing support of efforts to provide a safe and healthy London International experience for airport employees and passengers.